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Terms & Conditions

These terms and conditions (“T&Cs”) relate to goods which you offer to purchase from the Bilal FootWear online store ("our/this Website"). Please read these T&Cs, which govern the relationship of our supply to you of any goods which are offered to purchase through our online facilities. In case of any query, please feel free to contact us

Customer Care

via phone: +92 3329339303

via e-mail: support@bilalfootwear.com

 

Open Days: Monday – Friday

Open Hours: 10:00 AM – 5:00 PM

 

 EXCHANGE & RETURN POLICY

We are committed to ensuring your satisfaction with any merchandise, you have ordered from us. However, if you’re unhappy for any reason, here’s what to do;

  • For exchange - please contact our customer care department via helpline/Email mentioned above within 48 hours of purchase.
  • Sale items once purchased are non-refundable.
  • Please note that No return/refund/exchange is allowed for items purchased on sale & discounts promotions.
  • You may exchange the size of the delivered goods at the nearest Company’s outlets on production of original invoice, provided the goods are unused and are packed in their original packing with all tags attached, unworn/undamaged condition and not altered.
  • Store manager may refuse to accept any exchange at its discretion in case above mentioned conditions are not met.
  • The decision of the Company shall be considered final in all cases.

 

CLAIM POLICY

Bilal FootWear products are manufactured with the utmost care and under strict quality control environment. In case you find a manufacturing defect in the goods purchased, kindly contact Customer Service via phone +92 3329339303 or write us at support@bilalfootwear.com within 48 hours of the purchase of the product.

 

DELIVERY

  • All deliveries are subject to stock availability and confirmation of payment.
  • Standard Delivery charges of Rs.100 will be applicable on all orders.
  • The Company shall endeavor to deliver the goods you have offered to purchase within 2 - 4 working days after we receive your order however, due to COVID-19 situation the delivery time is affected and may take up to 7 working days to reach you. However, force majeure events are expected.
  • The Company will deliver the goods during routine working hours (9am – 5pm) within Pakistan at the given address from Monday to Saturday excluding public holidays.
  • Please note that certain goods may not be delivered within the specified delivery period due to the unavailability of stocks.
  • The Company can either deliver your order to the shipping address as mentioned by you during order, or an alternative address on your request such as a workplace, university or friend/family address. The alternative delivery address must be in Pakistan and is subject to additional charges.
  • A signature will be required upon delivery of the goods to you. Receipt of a signature at the delivery address shall be sufficient to prove that the order had been delivered to you. Signatures/Attestation may be obtained from any person at the given delivery address.
  • If no person is present at the delivery address you have provided, the courier may attempt delivery with a neighbor who will be asked to sign on your behalf. On neighbor refusal to receive the goods on your behalf, the goods will be returned by the courier to the Company as undelivered. (Next delivery shall be charged accordingly).

 

GENERAL

  • Payment can be made by using any of the methods listed on our Website.
  • All prices are quoted in PKR (Pakistan Rupees) and include sales tax wherever applicable.
  • The acceptance of offer to purchase goods is subject to availability of goods. The confirmation of order via web or email is not a guarantee of delivery. Company will inform you if it is unable to deliver the goods which you have offered to purchase and a full refund will be given in Pakistan Rupees.

 

RIGHT TO CANCEL

The Company may cancel this agreement any time without any prior notice to the customer at its sole discretion.

 

PAYMENT OPTIONS

 

  • Cash on Delivery (COD)
    • Payment will be received in cash and Pak Rupees at the given address. Our courier will not accept any cheque or demand drafts.
    • Kindly note that no other promotional schemes like Reward Points, Gift Vouchers etc. are applicable on COD.
  • Online Payment via Credit/Debit cards is also accepted.

 

DATA PROTECTION

We are committed to protecting your privacy and the security of any information given to us to process your order. Kindly refer to our Privacy Policy, which forms part of these Terms and Conditions.

 

COMPLAINT MANAGEMENT

  • Company operates a complaints handling mechanism to resolve any disputes that may have arisen. You may need to contact us according to the contact details provided in these Terms and Conditions.
  • In the event of a complaint it is highly appreciated that complete description of your complaint with accuracy of events is provided to us including details of your order as provided in the Confirmation email. Should you not receive any feedback from us within 5 working days, please make further enquiries. In rare cases, your email may land in our spam filters or not reaching us due to any technical difficulties for which no liability shall be assumed by the company.

 

LIMITATION OF LIABILITY

IMPORTANT: THIS CLAUSE CONTAINS PROVISIONS WHICH RESTRICT THE EXTENT TO WHICH THE COMPANY IS LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.

  • The Company’s total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the goods shall be limited to the value of the goods supplied or to be supplied.
  • To the fullest extent permitted by applicable law, the Company disclaims all liabilities for its employees’ or sub-contractors negligence.
  • The Company may include links from time to time from its website to other internet sites. The Company has no control over the content of such sites and disclaims any liability in respect of your use of such sites.
  • All conditions, terms, representations and warranties relating to the goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.
  • Every provision of this clause excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances and shall remain force notwithstanding the expiry or termination of this Agreement as your end

 

INDEMNITY

IMPORTANT: THIS CLAUSE CONTAINS PROVISIONS WHICH RESTRICT THE EXTENT TO WHICH YOU ARE LIABLE TO THE COMPANY FOR ANY LOSS THE COMPANY MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.

You agree that you shall be liable for and hereby agree to indemnify the Company on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by the Company, its agents, suppliers, resellers, its customers, officers or employees and arising as a result of breach by you of this Agreement.

WEBSITE CONTENT

The Company has used reasonable care and caution in compiling the content of its website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. The Confirmation Form is conclusive as to the charges and the description of the Service. Although, every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. The Company will use reasonable endeavors to rectify any errors as swiftly as possible.

 

CONTACT DETAILS

If you have any queries about these terms and conditions, or any other aspect of the website, or you have a complaint, you can write us via email at support@bilalfootwear.com or write at Bilal FootWear Home,G 1-7 Great Wall Shopping Mall Dalazak Road,Peshawar, Khyber Pakhtunkhwa 25000, Pakistan.

 

YOUR AGREEMENT WITH US

  • These terms and conditions, together with the Order Form, Confirmation Form, Privacy Policy and Terms of Use appear on our Website, constitute the entire agreement between you and the Company relating to the provision of the goods ("the Agreement"), and supersede any previous agreements, undertakings or proposals, written or oral, between Company in relations to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service department) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation which has not been made expressly in these terms and conditions.
  • Nothing in our website is intended or shall be interpreted to mean that the Company making a legal offer to you to purchase the goods. It is entirely at our discretion to accept or reject the offer to purchase.
  • The Agreement is concluded only when the Company has accepted your order by sending you a confirmation email (with the date of conclusion of the Agreement being the date shown on the confirmation email).

 

DEFINITIONS

  • "Commencement Date" means the date when agreement is concluded between us (See clause 3.3)
  • "Confirmation Form" means the form that is shown on screen after order is placed, confirming details of the goods agreed to supply to you;
  • "Consumer" means an individual who uses the goods for personal use only, and not for use in connection with any trade, business or profession;
  • "Order Form" means the form completed by you online and showing details of the goods which you have offered to purchase from Company;
  • "Goods" means the goods to be provided by Company, has been offered by you for purchase, as described in the Order Form. (In the event of discrepancy between the description of the goods on the website and that on order form and the confirmation form, the description in the confirmation form shall be conclusive);
  • "You/Yours" refer the person offering to purchase goods from Company.

AMENDMENT TO THE GENERAL BUSINESS TERMS AND CONDITIONS

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted on-line. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions. Company reserves the right to change/amend/increase/decrease price for any product without any notice to the Customer.

 

Payment Options

  • Cash on Delivery (COD)
  • Credit & Debit Cards
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